DukeLite requires every customer or user to read and follow instructions manual before using the products purchased on dukelite.com, any products that are sold by DukeLite, and any products that have the logo of DukeLite.
DukeLite will accept returns only if any manufacturing defects are detected. No returns for damages caused by improper usage that do not comply with the instruction manual. Upon returns a copy of the receipt/invoice is required dated not earlier than 6 months from the date of purchase.
After receiving the product, DukeLite will examine the product for manufacturing defects and, if approved for replacement, will mail a new unit to a customer.
To file a request for replacement due to potential manufacturing defects, a customer can contact us at 818-860-1405, or email us at firstname.lastname@example.org with a subject line “Replacement Request.”